General conditions

SHIPMENT AND DELIVERY POLICY

1. How do I know that my flowers are being delivered?
If you want to know the state of your order don´t hesitate to call us at +34 65 569 94 91 from 10:00am to 7:00pm, from Monday to Friday or by sending us an email at taller@saviabruta.com.

2. When will my flowers arrive?
Our orders are delivered when and where the client indicates. Our flowers can arrive or during the morning hours (11:00am-3:00pm) or during the afternoon hours (4:00pm-8:00pm). The order can be delivered the following morning as long as the order has been placed before 7:00pm the previous day. If you would like your order to arrive on the same day, please contact us directly.

3. Weekend deliveries
Saturday mornings
Saturday deliveries are only during the morning hours (11:00am-3:00pm).

Sunday
At the moment we are not delivering on Sundays.

4. What happens if nobody is able to accept the delivery?
We will do everything possible so that your flowers are delivered. In these cases generally by calling the contact given on the order form or talking with the doorman these cases are resolved.
If you have any problem with the delivery, you can always contact us at +34 655 699 491 from 10:00am to 7:00pm, from Monday to Friday or by sending us an email at taller@saviabruta.com. We will do everything possible to resvole your issue.

5. What happens if I have a problem with my order?
If you have any problem with your order we want to be the first to know. Your experience is very important to us.
Call us at +34 655 699 491 from 10:00am to 7:00pm, from Monday to Friday or send us an email at taller@saviabruta.com

RETURN POLICY
If you have had some problem with your order we want to be the first to know.

Did you flowers arrive not so well?
Please contact us and we will return your money or send you a replacement, without any cost.
The quality of our flowers is número uno, which we´ve termed Savia Bruta Total Guarantee.

Contact
Call us at +34 655 699 491 from 10:00am to 7:00pm, from Monday to Friday or send us an email at taller@saviabruta.com
Thank you for trusting in us!

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